Discovery Insure customer service - terminated policy without specific request to do so

I have been a customer of discovery insure for a few years now. I requested a review of my policy as I have had no claims for a number of years except for a single windscreen replacement. I had received a better quotation elsewhere and enquired whether discovery was willing to match it. Discovery Insure communicated that they are not willing to do so for reasons that truly did not make sense since I have not claimed for any incidents in years except as mentioned above. I requested clarity on exactly how there reasons for declining actually app**** to me (i.e. I required factual evidence of their reasons for declining). Discovery Insure did not respond to my query. I then sent a further email querying what would be the earliest date I can terminate my policy (note that I did not request that they action the termination request). Again Discovery Insure did not respond but I then received an email stating my policy will be cancelled.

What kind of customer service is this? It seems as if Discovery Insure feels no need to respond to legitimate queries from active customer when they feel like it and will terminate your policy without a specific authorisation/request to do so. I am highly disappointed in this level of customer service.