1 reviews | Active since Oct 2009
Discovery Insure Customer Service Sucks!
I was sent to CK coachwork close to me in Town for a quote with Disc insure assessor. They advised me of selecting CK as the choice of approved panel beaters to do the repair. When the quote came it had another second class (no offence) repairer on the assessment not the choice i was already forced to opt for. I also noticed second hand parts used on the quote. I disputed as a prev experience showed me how a sh-rude repairer also recommend by insurer before did not want to repair properly after bubbling on the surface. Their reason was they cannot guarantee the paintwork on a second hand part. Now Discovery claim is they cannot replace with a new part because i dont have a new car. Just to think who actually has a new car when you insure it... its always second hand! Im now forced to accept their low quoted decision as their feedback takes longer that 24hrs every time u send an email as that is the only way they work. You try and call your claims administrator and you never get through. WHAT A NICE PROCESS FOR A LEADING COMPANY!
Thank you for the time afforded to discuss the concerns you have raised.
As discussed, we confirm that Discovery Insure reserves the right to settle your claim in any of the following ways: Repair / or replace the item, a Cash Settlement / or a combination of the three. We also reserve the right to use any Service Provider of our choice. Be it as it may, we also allow client's to choose their own repairer. This is not an option we prefer as it can come with many implications and we then have no ability to assist in repair process.
On the issue of the information that we will need, sub-section 6.2 of your Plan Guide delves in detail on the implication should you not comply with our reasonable request.
Trust the above clarifies your concerns and that you have not being treated unfairly.
Regards,
Sekgobola
Discovery Insure
Thank you for the time afforded to discuss the concerns you have raised.
As discussed, we confirm that Discovery Insure reserves the right to settle your claim in any of the following ways: Repair / or replace the item, a Cash Settlement / or a combination of the three. We also reserve the right to use any Service Provider of our choice. Be it as it may, we also allow client's to choose their own repairer. This is not an option we prefer as it can come with many implications and we then have no ability to assist in repair process.
On the issue of the information that we will need, sub-section 6.2 of your Plan Guide delves in detail on the implication should you not comply with our reasonable request.
Trust the above clarifies your concerns and that you have not being treated unfairly.
Regards,
Sekgobola
Discovery Insure