KV
Karen V
1 reviews | Active since Sept 2019
20 Jan 2022, 10:28
Discovery Insure Customer Service
Discovery Insure makes use of the DQ Mapper to track your driving habits. This system would have worked if all the data on the system had been correct. It definitely is not. And it is absolutely useless to try and communicate with them in an attempt to fix the situation. I have been trying for months now - sending data, screenshots and photos of the roads in question. I lose points on my Vitality Profile because of Discovery Insure's inadequate system - not my driving!!!!! I drive 100km/h and the speed limit is 120 km/h. And still after numerous requests, nothing has been done. They promise rewards, but do not deliver on their promises. Because of their own inadequacies.
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Replies (2)KV
Karen V's updateReviewer Update
20 Jan 2022, 12:35Thank you for your reply. I am desperate to resolve this matter. I work hard to reach all 3 goals every week, and now, because of this issue, I rarely reach my drive goal. So Discovery Insure unfairly and incorrectly takes away my drive goal play as well as my bonus play on a weekly basis. I am considering taking this matter further, as for me Discovery is making ********** promises on rewards to lure people into their whole integrated system of rewards which they do not honour. All that is required is for them to update the speed limit on their system on the 2 roads that I use - the R27 between Melkbosstrand and back (120 km/h), and the R307 between the R27 and the Atlantis turnoff (90 km/h)that I use daily when I go to work and back. Surely this can't be so difficult?
KV
Karen V's update20 Jan 2022, 12:35
Reviewer Update
Thank you for your reply. I am desperate to resolve this matter. I work hard to reach all 3 goals every week, and now, because of this issue, I rarely reach my drive goal. So Discovery Insure unfairly and incorrectly takes away my drive goal play as well as my bonus play on a weekly basis. I am considering taking this matter further, as for me Discovery is making ********** promises on rewards to lure people into their whole integrated system of rewards which they do not honour. All that is required is for them to update the speed limit on their system on the 2 roads that I use - the R27 between Melkbosstrand and back (120 km/h), and the R307 between the R27 and the Atlantis turnoff (90 km/h)that I use daily when I go to work and back. Surely this can't be so difficult?
KV
Karen V's updateReviewer Update
27 Jan 2022, 10:52Unfortunately Discovery has again shown how *********** they are. Flora phoned me on Thursday, 20 January 2022, and for the first time it seemed that somebody s actually going to help. Flora confirmed that the points are being deducted incorrectly by Discovery. She also confirmed that Discovery promises to call back and never does.
SHE ASSURED ME THAT THEY WOULD CALL ME IN 48 HOURS AND THIS HAS AGAIN NOT HAPPENED. IT HAS BEEN A WEEK NOW. SO WHAT DO I DO NOW????
SHE ASSURED ME THAT THEY WOULD CALL ME IN 48 HOURS AND THIS HAS AGAIN NOT HAPPENED. IT HAS BEEN A WEEK NOW. SO WHAT DO I DO NOW????
KV
Karen V's update27 Jan 2022, 10:52
Reviewer Update
Unfortunately Discovery has again shown how *********** they are. Flora phoned me on Thursday, 20 January 2022, and for the first time it seemed that somebody s actually going to help. Flora confirmed that the points are being deducted incorrectly by Discovery. She also confirmed that Discovery promises to call back and never does.
SHE ASSURED ME THAT THEY WOULD CALL ME IN 48 HOURS AND THIS HAS AGAIN NOT HAPPENED. IT HAS BEEN A WEEK NOW. SO WHAT DO I DO NOW????
SHE ASSURED ME THAT THEY WOULD CALL ME IN 48 HOURS AND THIS HAS AGAIN NOT HAPPENED. IT HAS BEEN A WEEK NOW. SO WHAT DO I DO NOW????