Discovery Insure - Customer service = 0 Customers are just a number and money in the pocket.

To whome it may concern,

The below complaint was sent to discovery this morning, as my experience with their agents, insure deparment and their complaints department have proven that customer care does not exist I have decided to post it here to warn others. Please think twice before joining discovery as they will be quick to sign you up, selling you on services, benifits and rewards. But they won't be there when you need feedback, answers and services you pay for. I wish I checked hellopeter before joining them, as it's clear that each client is just a number and money in their pocket.

Here is my last mail to them, still no call back. . .

I would like to express my disappointment and upset regarding discovery, your system and staff.

On 13 February I was involved in an accident with a delivery bike.

I got a Avis rental on the 14th of Feb at 13h00.

I pay extra for extended car rental of 30 days.

On Saturday I requested an extension on the rental as it would only have been 28 days on Monday and I really needed a car.

I didn't get any feedback on Monday, I mailed collen multiple times, I mailed Gavin my account manager, I mailed discovery insure. We phoned the number below as seen on Collens mail, no answer, both my husband and myself phoned discovery being transferred and left on hold until our airtime ran out.

To this day and time, I have not had anyone contact me back on this matter!

The approval on my claim took so long and I had to give the same description of the accident to multiple people, just to relise that somewhere someone got the street name wrong eventhough I have send the correct info on my reports.

I got a call from the place where my car is being repaired to notify me of discovery approving pirate parts, I had lots of questions about this and mailed collen for feedback and answers, I received no feedback. . .

They only started with stripping and repairs last week! Almost a month after my accident. I have a Job and kids that need to get around and it really was important to not have to worry about transport, but is clear that no one at Discovery cares about their clients. Everyone is just a number.

I have my life insurance, my home insurance, car insurance, vitality client and recently got a bank account at Discovery, but after this I am really questioning my choices as assistance and help is not available when needed as promised by Discovery.

I use to recommend discovery and speak very high of everything you offer, but little did I know that the most important part. . . Customer service and aftercare are none existing.

Regards, Angelique