Discovery Insure Customer Care

On 20 January 2022 I posted a review with regards to queries I have had since August 2021 with Discovery and their DQ Mapper System. I was phoned that afternoon, promising me that a specialist team would investigate the matter and that I would be phoned again within 48 hours. None of this has happened. Incorrect points are still being deducted for so called bad driving (which it is not) and therefore I am losing weekly rewards on an ongoing basis. Why have a rewards driven program if you do not reward your clients due to errors on your side? Is this then not false advertising? Should this matter be reported to a regulatory company?