Discovery Insure - Customer

I got hijacked on the 02-02-2013. Lodged a claim timely. Claim was authorized. The vehicle was then recovered by SAPS. SAPS advised me and I duly went to the SAPS but my vehicle was already removed by Discoveries services provider and moved to their facility (Auction Nation Centurion) without authorization from myself as the owner. I went to do an inspection of the vehicle at their facility. Tried to get in touch with Discovery consultant Aubrey Mo***eng) telephonically and via email. No one is able to put me through to him and left numerous messages for him to contact me but no avail. This has been going on for the past three days. I tried to escalate the matter but also to no avail. Right now, I am still the legal owner and want the vehicle repaired but can't get a hold of anyone to assist me. There is so much *******ion going on all over the place, and I am not insinuating it is this case, but I have my doubts. There seem to be something ***** going on here. In this entire incident, I have not had a single call from Discovery to provide feedback or just information. It is with this that I am rather concerned and worried. This is the reason I am holding on to my registration papers.