Discovery Insure, currently worst Insurance I have ever had.

I have an outstanding Break-in and Theft claim with Discovery Insure for more than a month now. At first everything started off well, however after the interview with one of the Claims Specialist, everything went south.

At first, the Specialist did not correlate their list of ****** goods with the actual SAPS list of ****** goods, and therefore an item was left out and not discussed during the interview. I have picked this up when I correlated the two reports and raised this. Now they dont want to cover that specific item.

Then there are 3 other items they also dont want to claim. After I have provided proof of ownership, in the form of photos where I am using these items, there has been no communication from Discovery Insure regarding these specific items. There has been multiple emails going back and forward, whereby I am following up on the status of the claim and queried the excluded items. However I am not getting any feedback.

Discovery Insure sent me a document to sign whereby they were going to cover specific items. This document excludes the items I have been questioning, and the document also states that if I sign the document then I am confirming that the claim has been handled and that all items have been covered.

I pushed back yet again, and absolutely nothing, no feedback, no outcome, just silence. It is clear that they want to find every reason Not To Pay for items claimed.

Its been more than a month now and still nothing but just frustration.