Discovery Insure contact center service excellence

I needed to move my DQTrack uninstallation from Tuesday 1 October 2019 to Friday 27 September 2019. I phoned in to the contact centre the day before (26 September 2019) at 17:50, 10 mins before the contact centre closed. I spoke to a gentleman called Walter, who was more than happy to assist me, even if it was just 10 mins before he could knock off. Of course my pleasant experience benefited from the fact that there was an open slot available for the following day, but I was just so taken aback by how courteous, patient and understanding Walter was, even though it was for a seemingly impossible task and I was phoning in 10 mins before he was about to knock off. 5 star service!