Discovery Insure consistently lying

On the 6th of February I logged a claim for my hearing aids. The claim was approved. On the 18th I got messages to say payment had been made. Idiotically, the email said the payment would reflect withing 72 WORKING HOURS, which is 9! days. Anyway, I waited patiently for the payment to reflect. It didn't, so I got my broker involved. She enquired and was told the payment was not yet approved by the finance dept. I called on the same day and was told that there was an issue with my bank account. It was escalated and I was told on 6 May that the account issue was sorted out and payment would be made. (Third lie). Yesterday I got messages and emails again that payment was made, and again the email said it would take 72 business hours. I am getting sick and tired with Discovery' lies. This is nothing short of pathetic, and as a client you only get through to call center agents who can't or won't do anything.