Discovery Insure "Consequential Damage".

I was involed in a car accident in November 2017 and I logged my claim on the 13th of the same month. The claim was approved and my vehicle given to Dube Autobody to fix. I contacted Dube Autobody only to assist with following up with whatever they required from Discovery so that I could get my car earlier. It became easier to just call Dube Autobody for an update and unfortunately I got **** to on multiple occasions and could not do anything about it. I saw online that the estimated completion date for the repairs was the 19th of Jan and none of them (Discovery and Dube Autobody) said anything to me when that date passed until I said something. I told Discovery Insure and Dube Autobody that I would find a different insurer if I didn't get my car on the 25th and only then I started getting frequent communication. On the 25th,I was told by Dube Autobody that they would send a driver to come pick me up to collect my car. At the "eleventh hour" on that day they tell me that the car is making "funny noises" and I would not get it.

The repairer then sent the vehicle to their outsourced engineers to strip and assess the engine damage. They compiled a report and sent it to Dube Autobody, from there to Discovery and then Net Assess. The assessing manager at Net Assess sent the latest report back to Discovery for them to make a "business decision". In the background, the same assessor was telling Discovery Insure that the engine damage was CONSEQUENTIAL as I drove the vehicle after the accident. I picked this up from a thread which had a response from a Team Leader at Discovery. The Team leader advised a team member that I would have to pay for the additional engine damage, because it was CONSEQUENTIAL.

I rep****, explaining how it would've been impossible for me to drive the vehicle after impact and also provided them with evidence in the form of images. The Net Assess Manager then replies with assumptions that I left the engine on after impact and that still is consequential damage. I rep**** to that assuring them that I didn't do that and witnesses can confirm this.

The latest report was completed and forwarded to everyone on the 7th of Feb and I still do not have my.