DISCOVERY INSURE CLAIMS - INORDINATE DELAYS, INCOMPETENCE, UNRESPONSIVE

DISCOVERY INSURE CLAIMS - DELAYS, INCOMPETANCE, UNRESPONSIVE 1) Discovery onboarding is great but wait until you try claim attempt to engage with them - complete disaster. 2) Submitted MV claim 4 June 2023 - at 11 August 2023 claim still outstanding. 3) Call center wait times are extraordinarily long and almost impossible to get access to same person assigned to your case. 4) Claim handlers contradict one another. 5) Emails are left unanswered for several days at a time, and when they do respond they are extremely economical in their replies never responding to all points raised. 6) The level of incompetence is staggering. 7) Requests at early stage of the claim to have the matter escalated are simply ignored. Repeated requests to have the matter escalated to a senior manager or company officer are simply ignored. 8) emails copied to the complaints department are similarly ignored. 9) requests for copies or transcripts of telephone conversations are simply ignored. 10) access to speak to anyone senior via the call center is virtually impossible. 11) Discovery insure has possession of my vehicle which allegedly is beyond economical repair and has transfer of ownership documents in its possession for over a month - claim still not finalised, and emails left unanswered. The arrogance and incompetency is staggering. 12) Worst insurance experience in 25 years! Worst customer experience. Definitely not a pleasant experience especially considering we have all our proverbial eggs in one basket with Adrian Gore's Discovery group: Discovery Medical Aid, Discovery Vitality, Discovery Life, Discovery Bank and regrettably Discovery Insure.