Discovery Insure Claim settlement issues

We are loyal Discovery clients and have most of their product offerings.

As such we are utterly disappointed with how long it has taken to resolve an issue regarding a claim logged early January 2022.

We verbally received confirmation of payment of x amount from our brokers for our lapa which was damaged due to JHB storms. We opted for a payout as we did not want thatch lapa replacement and communicated as such to our broker. Long story short we were fortunate enough to note the discrepancy on the ‘pay out’ form and the settlement amount was R10000 less than what was verbally communicated to us.

We raised the discrepancy with our broker and since then we are now in limbo for close to 7 weeks for resolution on the matter.

We are constantly now the one’s chasing for answers and response and it is quite sad that in addition to suffering the damage to our property we are now dealing with claim drama in having our settlement paid out.

Utterly disappointed, irritated and annoyed and we will definitely be looking at moving from Discovery Insure abs are seriously considering moving all our other products from Discovery