Discovery Insure claim, rescued by Lorenzo Domingo

I recently had a vehicle accident and the whole repair process was not entirely pleasant.

The Discovery admin team registered my claim and although the whole process was supposed to be seamless and efficient, in my opinion and in this claim experience, was let down by the outsourced/third-party processes...

From the assessor that was quick to make their assessment and proposing the use of non - oem bumper, to the same assessor agency that missed an appointment with me after I escalated my concerns; to the panel beater that firstly messed up the paint work, then corrected it flawlessly and then tried badly to make the non - oem approved bumper fit... And messing up the alignment gaps and parking distance system and not connecting the light harnesses, etc etc etc....

After escalating my concerns via my insurance broker which got the attention of Lorenzo, the Discovery Western Cape Key Account Manager, I noticed that someone at Discovery insure actually wanting to keep me happy and resolve my issues. Lorenzo gave good, timely feedback, making alternative arrangements that suited my schedule and also made suggestions in my insurance policy. He made a difference... Made me reconsider moving my business and attended to all my concerns. Keep up the good work... The industry need more people like you.

Also, thank you to Surelife, my broker that supported and guided me through this process... "If you not happy with the rendered service, you complain and escalate"

4 Stars; as no one should go through what I went through and the processes can be improved.