1 reviews | Active since Mar 2015
Discovery Insure Claim Rejection - R100,000 loss (Not informing client of uninsured status)
1. Initial cover - Received a call from Ucovered (a representative of Discovery Life) to sell me short term vehicle insurance in February 2. Rejected claim - On 23rd July i had an accident on my vehicle and on 4th August, Discovery rejected my claim on the basis of no premium for July. 3. Notifications - Discovery insure sent correspondence to Ucovered the broker who did not send it to me at all during July (Quite suspicious) as i receive all other correspondence from Discovery directly. 4. Ucovered - Not admitting liability and saying i should have been aware of unpaid status 5. Reason for insufficient funds in Bank account - No cash back rewards for fuel and driving less discounts given - due to technical error from Ucovered and unauthorised debit order off my account 6. Im sitting with my car at panelbeaters telling me i need to come up with R100,000 claim money or R15,000 release fees
Dont go near Discovery insure or their brokers Ucovered:
Very suspicious business practises
They seem to want to debit your account last - latter part of the day (on the 1st) They direct notifications of uninsured status for brokers email
Once they reject your claim, they dont take any calls or queries
Also they insure your crashed vehicle and continue to debit you
_THE END_
Thank you for bringing this matter to our attention.
We are looking into your concerns as raised and feedback will be communicated to you directly.
Regards
Discovery Insure
Thank you for bringing this matter to our attention.
We are looking into your concerns as raised and feedback will be communicated to you directly.
Regards
Discovery Insure
thank you for looking at the matter
Although it took 1 month longer to get my vehicle back
Discovery did eventually pay for the repairs and i am happy to report that i am now a satisfied customer of discovery and happy still being with them as a customer
The service from the broker Ucovered a still proved to be poor and unprofessional and hence i have decided to drop them as a broker and continue to be insured directly by Discovery
Looking forward to a long term relationship with a world class organisation
thank you for looking at the matter
Although it took 1 month longer to get my vehicle back
Discovery did eventually pay for the repairs and i am happy to report that i am now a satisfied customer of discovery and happy still being with them as a customer
The service from the broker Ucovered a still proved to be poor and unprofessional and hence i have decided to drop them as a broker and continue to be insured directly by Discovery
Looking forward to a long term relationship with a world class organisation
