1 reviews | Active since Mar 2009
Discovery Insure- Claim Rejection
*** I recently submitted a claim for household goods that were damaged, I was advised that due to the call recording, i said they were damaged in the truck, so the claim cannot be paid, the rejection letter says its wear and tear?? how does this work
Kindly see attached, the rejection letter as well as the signed form to obtain the call recording.Please send through the recording for mine and my legals team review, within the stipulated Turn around time.I have been a loyal Discovery Insure member since the inception of your company, VIP, paying a very high premium, so i do not understand how this claim is rejected.
I have full household content and accidental damage cover. How can the rejection reason on the letter be for wear and tear, when these were broken after my move?? Most of the items were bubble wrapped and when opened up at the new premises, we found them broken.the treadmill was heavy and when the removal team placed it down, the impact broke the mechanism.
How would i know if it was truck damage when the items were discovered damaged at the new premises? the assessors also assessed and confirmed this. Where in the policy documents does it state this?? The Claim needs to be covered, as i do not accept the reasoning for this.
I have listened to the call recording sent to me.where is the feedback to the below, from the escalations team?I am not a fortune teller , so i wouldnt know exactly where, however the items were bubble wrapped and when it reached the apartment, the goods were damaged!!below is the literal definition of the word TRANSIT:'In transit' means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft or truck.secondly why did the agent not advise on the call, SHE ADVISED THEY WILL HAVE TO ASSESS AND ADVISE, why did the agent not probe further , so i could tell her it was discovered broken on arrival, your feedback and rejection does not make sense and i am well aware of my rights!!!!!where does it state this in the policy documents in exact words??THIS IS RIDICULOUS, and i am getting quite fed up, My premiums are very high and this claim should be honoured.
I have listened to the call recording sent to me.where is the feedback to the below, from the escalations team?I am not a fortune teller , so i wouldnt know exactly where, however the items were bubble wrapped and when it reached the apartment, the goods were damaged!!below is the literal definition of the word TRANSIT:'In transit' means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft or truck.secondly why did the agent not advise on the call, SHE ADVISED THEY WILL HAVE TO ASSESS AND ADVISE, why did the agent not probe further , so i could tell her it was discovered broken on arrival, your feedback and rejection does not make sense and i am well aware of my rights!!!!!where does it state this in the policy documents in exact words??THIS IS RIDICULOUS, and i am getting quite fed up, My premiums are very high and this claim should be honoured.