CB
Cindi B

1 reviews | Active since Feb 2018

31 Aug 2021, 14:40

Discovery Insure claim - excellent service

Not all reviews are bad... some are nothing short of excellent. I am a Discovery Insure client. Some time ago, I complained about the Vitality Drive option attached to my car and home insurance because I felt I was penalised for driving too much. I stopped the Vitality Drive option and was seriously considering changing my insurance until I had a 'fender bender'. The electric gate at work sc****d my car bumper. I reported the incident to Discovery Insure and they immediately organised an assessment of the damage (that very day). The very next day I was contacted with approval to go ahead with the repair. When I asked the Consultant if I could have the repair done at a repair centre closer to home, I was asked whether I would like them to pay me cash instead. I agreed. The money (and an Uber fee) was paid directly into my bank account within a couple of days. Excellent service from Discovery Insure!!

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Replies (1)
Discovery Insure
Discovery Insure's reply31 Aug 2021, 15:06
Official
Good Day Cindi B

We love to hear this type of feedback. Thank you for sharing your experience with us and letting us know that your Insurance of choice is working for you. 

Regards,
Discovery Insure