1 reviews | Active since Aug 2014
Discovery Insure Claim Dispute
Good day,
I had an accident with my vehicle in Jan 2021. I submitted a claim to discovery and my claim was rejected. I did not agree with the reason for rejection and submitted a dispute on 14 March 2021, with back up information that provided the necessary information to prove that the basis for the rejection of my claim was invalid.
After numerous e-mails and phone calls to Discovery Insure to follow up on the status of my dispute, I still don't have any answers. I have spoken to the Discovery Insure team leaders, with no result. I have requested to speak to the claims manager on several occasions, but he is always in meetings and not available to take any calls. I have left several messages requesting him to call me back but he has not returned any of my calls.
As a paying customer with several accounts in my Discovery portfolio, I am extremely disappointed with the lack of service and commitment, the disrespect for my time and money and the lack of interest in resolving the dispute.
I am definitely going to consider moving my portfolio to a different service provider and would not recommend Discovery Insure to anyone after this experience.
I still haven't received any feedback regarding my dispute.
Regards
Jaco
I still haven't received any feedback regarding my dispute.
Regards
Jaco
This is the response I have received for the past two months. I don't see a reason why the dispute was referred back to the specialist. The claim was rejected on the basis that the car is unroadworthy due to the minimum requirements of the thread depth indicator on the rear tires which, according to the specialist, is 2.0mm for an extra load tyre. I obtained a data sheet from the supplier to which I even indicated the page number and the point, that clearly indicates that the minimum requirement is 1.6mm. This provides the necessary proof that the rejection of the claim is not valid. Surely, the Discovery Claims Manager can read this in 5 min and change the outcome of the report at his own discretion? Nothing else on the report provided by the specialist requires investigation as this was deemed to be the only cause for the rejection of my claim.
It is absolutely unacceptable that I have to wait TWO MONTHS for someone at Discovery to read a 5min e-mail and respond. Is is absolutely shocking!!!!
I have left several messages for the claims manager to contact me. Why has he not returned any of my calls?
I want this matter resolved today. I have now waited long enough!!!!
This is the response I have received for the past two months. I don't see a reason why the dispute was referred back to the specialist. The claim was rejected on the basis that the car is unroadworthy due to the minimum requirements of the thread depth indicator on the rear tires which, according to the specialist, is 2.0mm for an extra load tyre. I obtained a data sheet from the supplier to which I even indicated the page number and the point, that clearly indicates that the minimum requirement is 1.6mm. This provides the necessary proof that the rejection of the claim is not valid. Surely, the Discovery Claims Manager can read this in 5 min and change the outcome of the report at his own discretion? Nothing else on the report provided by the specialist requires investigation as this was deemed to be the only cause for the rejection of my claim.
It is absolutely unacceptable that I have to wait TWO MONTHS for someone at Discovery to read a 5min e-mail and respond. Is is absolutely shocking!!!!
I have left several messages for the claims manager to contact me. Why has he not returned any of my calls?
I want this matter resolved today. I have now waited long enough!!!!
It has now been 69 days since I submitted my dispute without a response from Discovery.
It has now been 69 days since I submitted my dispute without a response from Discovery.