***DISCOVERY INSURE- CLAIM DECLINED AND WRITTEN OFF AS "WEAR AND TEAR" BECAUSE "A PROPER ASSESSMENT WOULD BE TOO EXPENSIVE"

I submitted a claim against my building insurance for a leaking shower, which damages the roof of my kitchen, as the shower is directly above the kitchen. Discovery insure sent assessors who then informed me that they needed to remove the shower base in order to accurately detect where the leak is coming from. No one came to remove the shower base, and I didn't hear anything from Discovery, until I called them. Discovery then informed me that it would be too expensive to remove the shower base, so they declined my claim, stating that the leak is caused by "wear and tear". I asked them what exactly is it that they say has "wear and tear". They told me it's the waste pipe. So I asked them how they saw this waste pipe. They told me that the assessors gave that report, which is a lie, because the assessors told me they could not assess without taking off the shower base. So basically, my claim was declined without a proper assessment cos the assessment would be "too expensive".

For such a big company to lie like this is just pathetic.