Discovery insure claim

Was sold insure many, many years ago - promised the world and the worst service when it came to claim Promised "blanket cover" Promised all valuation certificates and proof of ownership added to a Discovery vault I claimed for a watch, wallet, glasses and a few other things in a women handbag Was told "so sorry" broker didn't add any blanket cover so only the nominated watch will be paid. Then was told the broker forgot to put anything into vault so I had to prove by photos and go to TAG for quotes. Again they blame "broker" but I took the policy from Discovery direct. at the time DSI then names discovery connect they the department in the discovery head office. So my claim was R35k+ and told ill get R18K minus the excess They pride themselves on being able to do the claims online I did and never processed I called and submitted the claim manually with Discovery a couple of days later Discovery sent me a ref number and a consultants email address via text only to find out wrong email address they have on their system Jane legodi so Jane was uncontactable via call centre and email Got hold of a new consultant names Aurellia she told me they were going to their suppliers to get valuations again waisted my time upfront putting in vault and then going back to TAG this delayed process Aurellia Ngcobo sent me the AOL to complete which I signed and sent back No word further so I finally got hold of Aurellia team leader Unica Van Leeuwen who said she will take ownership of this and process the claim finally even not the amount I was always assured cover but the R18K Was told daily the money will be paid 5 days later after constantly being told it will be paid I was told that both Aurellia and Unica never completed the process of sending the completed AOL to the relevant department. This was now two weeks later and a Friday so was told they will finally proceed and payment made Saturday. no payment on the Saturday so called discovery on the recording the broker Abigail was the only honest one and said the claim was submitted Friday very late only (2 weeks later) she said payment will be made Monday I was then give Unicas managers email address and told she might help - when I emailed her it said she was out of office later to hear she had covid Unicas manager Yasmin Khan did call me and apploigized and assured me my claim was about to be paid. while speaking to her Jane finally 3 weeks later emailed me saying it will be paid in 72 hours. I was like who now do I believe. Yasmin assured me all finally sorted. well NO payment yesterday no payment today and out of all the people involved no one answer an email or calling me back. I was **** to about all the fancy cover and processes insure have to offer then we excepted I was sold half what was promised and settled for a tiny payout Im still fighting to get my money out of insure. I wish I had not been with Insure for out and about cover for the past 6 years when it finally came to claim unless you willing to go to the ombudsman you probably will be like me 46 emails and 16 - 30 minute phone calls and still no claim paid. shocking and disappointing great product but unless you have a good independent broker to fight for you I would def recommend you do not go direct to Discovery insure. When you call they will inform you they on teams and can only chat to their manager or other staff via text and nothing gets done and clearly no management - waisted so many years of premiums thinking Im covered but Im not. Discovery blame the "Broker" but the broker still works for Discovery.