RJ
Ràbs Jugdhaw

1 reviews | Active since Feb 2019

02 Feb 2023, 09:50

Discovery Insure Cheats

Discovery are now becoming a cheating company. I have canceled my insurance on 5/1/2023 and they are still taking my debit orders for the last 2 months. I have made a claim knowing that my policy was still active as they took my subscriptions for loss of fridge items and they rejected it as they claim that they don’t cover that in their policies at all for no clients. I was promised after several communications that my subscriptions will be refunded this month and adjusted and that did not happen. I am now fed up of calling them and hearing promises that has not materialized for the past 2-3 months. I have be penalized by my bank for some of my debit that didn’t go through for last 2 months as they have drew the money. It’s almost 6 transactions amounting to R 900.00 . They will never call you back or follow up on your queries and play dumb until you call them. Make the promises that never happens. They now owe me a refund of almost R 6000.00 and I think they will pocket it. No ethics of their business principles they claim on social media. Just a greedy company ripping the public off. Think twice before you do any business with them or just move your insurance to other companies as they are no where near competitive and will not Claims before trying to make you understand why it’s rejected and enforce access charges even if you took it with zero access. Don’t be fooled by them, they are genuine cheats from my experience with them in the last 2 months of contact with them. I am highly frustrated with them and the lies and ***** promises they make.

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Replies (5)
RJ
Ràbs Jugdhaw's update02 Feb 2023, 13:37
Reviewer Update
Please do so. It’s already almost 6 hours and no response what’s so ever. Your request is put into the 30 day que so that you ***** another monthly subscription of approx R 4000.00 as this is clearly happening now. There is no urgency when you have to pay or refund. I will wait and post my dissatisfaction and disappointment again on Hello Peter regarding your cheating. Very frustrating as your response stating that some one will call urgently to assist, another ***** promise.
RJ
Ràbs Jugdhaw's update02 Feb 2023, 13:44
Reviewer Update
Had a response from Discovery via Hello Peter that they will assist in due course. Almost 6 hours now and nothing has happened. Very frustrating company to deal with. I am now only getting response via Hello Peter and I greatly appreciate them in my quest to get Discovery to refund my money. I am unemployed and desperately need the money for other commitments that are extremely important.
RJ
Ràbs Jugdhaw's update03 Feb 2023, 08:33
Reviewer Update
Still waiting for my refund. No response from Discovery Retention Team as promised. Just deceiving service thus far and continues.
RJ
Ràbs Jugdhaw's update03 Feb 2023, 10:55
Reviewer Update
Thanks for your response. Can you please email the process and the the refund amount from the 05/01/23. Two months of premiums. Trust that Discovery will not cheat me again.
RJ
Ràbs Jugdhaw's update10 Feb 2023, 09:43
Reviewer Update
Discovery called me. A lady by the name of Gugu. She was very understanding and professional. After speaking to her, I felt confident that all was sorted, however the refund that she promised that will be put into my bank account in 3-4 working days has not happened yet, it’s the 7 th day now. Not sure what to do now. Will make a public reply for my dissatisfaction and loss of money by end of working day today .