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Patrice M

1 reviews | Active since Apr 2009

25 Feb 2023, 11:58

Discovery Insure

When you call the call center you are left waiting on the phone for someone to help you until you eventually I ran out of R100 airtime! They keep apologising but that's about all they can do. Two of their brokers were supposed to call me back for 2 separate cases but both failed to do so. I was going to change my car insurance from outsurance to discovery but now |I am going to cancel it.

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Replies (1)
Discovery Insure
Discovery Insure's reply27 Feb 2023, 08:55
Official
Good day Patrice M

We apologize for the inconvenience and disappointment that you experienced in dealing with us recently. We assure you that your complaint and feedback will give us the opportunity to remedy the problem and help to improve our service further.
Regards
Discovery Insure