Discovery Insure Car Claim

On the 3 May 2023 a person who is insured with Discovery drove into my car. A claim was submitted and after I had no correspondence from Discovery insure I was told to contact Discovery and submit my claim form after the Discovery client had submitted their claim. The claim number is ***. It took Discovery one month to assign me to an approved panel beater who then needed to assess the damage of my vehicle. I constantly needed to follow up on the pending assessment report and NetAssess then had to submit a quote to Discovery. After endless emails to Discovery as well as having spent a lot of time following up telephonically, the person assigned to this claim still did not get back to me and everytime I spoke to another person within Discovery who then told me that they where waiting for the assessment report. After threatening to speak to higher management I finally received a settlement deal from Discovery on the 10 July 2023 with the quote attached. I then noticed that not the entire damage was listed on the quote and immediately contested the settlement offer. The person who was assigned to this claim did let me know what I needed to do if I was not happy with the settlement offer. There was no communication from Discovery. I then got two other quotes from other panel beaters showing that the settlement offer would not cover my damage. On the 6 September NetAssess finally requested additional pictures to confirm the additional damage they had missed at the first assessment which where sent on the 13 September. The panel beater confirmed with me that they have sent the additional pictures of the damage and Net Assess keeps on telling me that they have not received the pictures. Up to today my vehicle could not be repaired and Discovery blames NetAssess and say that they cannot finalize the claim. Nobody from Discovery is following this up although I have made endless calls to them. Now the claim period is coming to an end and the damage to my vehicle has still not been repaired! I would NOT recommend insuring your vehicle with Discovery in fear of the terrible claims process.