Discovery Insure can't follow up on pathetic attitude by consultant

We have been experiencing problems with the DQ tracker on my wife’s car. The original tracker was not transmitting the data even though the trips were recorded and scored on the phone.

Was advised to install a new DQ tracker. Done so on Monday 20 November 2017. Tracker connected at Tiger Wheel and Tyre Strubensvalley, but only recorded one trip.

Took the unit in to Tiger Wheels for replacement on Friday 24 November 2017. Spoke to the consultant who handled the call. She was extremely antagonistic and unhelpful. Refused to assist or listen and despite me asking her on at least three occasions to either assist or put me through to a supervisor, she refused and put the phone down in my ear.

Yup, the *** just cut the call despite me asking her to either assist or put me through to somebody who would, or to put me through to a supervisor.

Time of initial call was about 12h20. Called Discovery Insure again and got assistance form another consultant. I indicated to him what had happened and informed him that I wanted to be contacted by Discovery Insure and take this matter further. He indicated to me that he had escalated the matter to a team leader.

Was contacted that Friday by Nathan who confirmed he had reviewed the conversation and the consultant had been way out of line. Even though Nathan apologized profusely on behalf of Discovery Insure I insisted that the offending consultant contact me to apologize for her pathetic attitude and her urine impoverished behavior. Nathan indicated to me that the matter would first be dealt with internally and he would then advise me on the outcome.

The matter regarding the DQ tracker had been resolved after lengthy discussions and work behind the scenes by Nathan and we managed to get to a solution.

Nathan contacted me in the following week (29 November 2017) and indicated the internal dealing had not taken place as yet. He assured me that he would contact me to confirm what had transpired following the relevant internal processes and procedures.

I sent mails through to Discovery insure ********** ********** on 28 November 2017 (prior to Nathan contacting me again), 21 December 2017 as well as 29 December 2017. I was told that the matter had been addressed internally and Nathan had been notified by e-mail and would get back to me.

I do not care if the matter had been addressed internally as the offending *** has not called me in person to apologize for her pathetic service and bovine fecal matter behavior.

It appears that Discovery Insure is content with not resolving a matter and dragging it on for six weeks.

Discovery Insure will now only respond to me logging this complaint via this platform.

Discovery Insure has made zero effort to inform me as to why the offending *** has not been told to contact me to apologize or if she is even still employed by Discovery Insure following her urine impoverished representation of them as a company.

Discovery Insure has shown no backbone to resolve the matter or any concern for a client who uses their product but gets given such fecal matter service.

I doubt Discovery Insure has the courage to contact me as they have simply passed the buck internally to all my correspondence.

Let's see if they prove me wrong, not that I'm expecting any feedback from these clowns.