Discovery Insure can't follow claim through properly

It is such a shame that I wrote the wonderful review last week about Discovery Insure. Since Tuesday last week the whole claim has just fell apart. Gary who was approved to do the flooring, discovered a leak when he uplifted the damaged flooring. He told me that Discovery will have to send someone to do a leak detection test - and the leak will have to be fixed before we can continue with the carpets, as we are also installing underfloor heating and we can't have any water issues with the underfloor heating. I have a studio at home and my clients use the bathroom which is situated in the passage. One Call was appointed as the contractor, they send Witcovsky Projects last week Wednesday to send a report on the leak. Neither Discovery or One Call made any contact with me since last Wednesday. The new carpet is in the garage, we can't use the shower and no one has called me back yet. This morning I had to call Discovery two times to get confirmation on the leak detection authorisation and now One call tells me they can only send someone tomorrow to to the leak detection. Jane Legodi was the initial claims administrator at Discovery and I have send her an email last week Tuesday with all the details - she has not made any contact with me since then. How long do we have to wait until we can have this claim settled and sorted? It has been an extremely frustrating experience since my last review on their service. Such a shame!