Discovery insure cannot keep up to their promises.

I'm sharing this review on behalf of my husband, currently unwell. Im absolutely livid by such incompetance. We contacted discovery insure in regards with our vehichle being scratched on the left side.. We were then contacted by an assessing company "Net Assess " who told us to send photos/images of the scratches to a whatsapp number which was given to us... The assesssor contacted us stating that we must take our vehichle to DURBAN PANEL BEATERS... The assessor stated that we must take our car to Durban Panel Beaters for a respray on the left side .. The panel shop took forever smsd us saying car is in the assembly bay constantly... When we finally decided to visit the shop as they called us to pick the up saying it was ready..... We get there the car was ready but the job they had done was absolutely pathatetic ,the door was not aligned, the inner door handle was broken the car setting for the door kept beeping...so my husband didn't sign, as the release document stated that we were entirely satisfied with the condition of the vehichle received...which we were not. So my husband proceded to leave with our car without signing any document...he was approached by the owner and there was an argument because of the condition of the car . Then the manager forcefully pulled the key out of ignition and refused to allow my husband to leave because of not signing the release form and then Manager contacted a Discovery Rep .The Discovery Rep spoke very politely to the panel beater shop Manager and when she spoke to MY HUSBAND thereafter she said "SHE IS ON LEAVE AND HAS NO TIME TO ENTERTAIN ME" and that she will call me back in a weeks time, so another argument broke out him between her and my husband because it frustrated him to be spoken to so rudely.. The Discovery Insure Rep also said that her manager will Call us up to this day we haven't recieved that call. We have contacted discovery insure and the assessing company "Net Assess" numerous times.When we finally did contact the Net assess we where told by a staff member from net assess that one of the personal from discovery insure instructed net assess to not get involved because my husband the "client" is unreasonable by rating the Panel shop a"H zero" We spoke to so many consultants. . To no avail .no persons from discovery insure has returned our call or rep**** to our mails yet. Im appaulled, dissatisfied with the services from discovery insure and for allowing Net Assess to make a descision for us . We sent our car for a respray on one sidse , and our car was recieved with a inner broken door handle , an unaligned door and a constant beeping stating that the door is open when driven.. As a loyal paying customer it's utterly unexceptable for dicovery insure to take our money an not provide services they promised... We was given only one option to choose from...the panel shop was very unproffessional... The panel shop refused to resolve and rectify the issue in regards with the damages they caused to our car.. Discovery insure are not what they claim to be ...the service is not what you signed up for... They dont even deserve one star... We will be taking this up legally because we have tried to resolve this issue but there is no response thus far.How can you entrust DIscovery insure if/when we are in an accident... And we need medical assisstance..,When they behaviour, attitude and proffessionalism speaks volumes in a situation like this.