Discovery Insure - Brilliant Service - Natasja Bedenhorst

Recently we suffered a loss and being a Discovery Broker, our expected level of service is far higher than most.

Our Pro Surface Pen was damaged, when calling Discovery to Register the Claim, Natasja Bedenhorst answered our call and from the time she picked up the call to the time she sent us an email advising payment would reflect in 3 working days, we could not have asked for better service.

I am sure in most cases, you will all agree, claiming is nightmare and some agents make you feel you stole or damaged your own goods which was not in this case, Natasja understood the claim, level of frustration from the insured and handled it brilliantly well.

Follow up emails on outstanding documents were sent as well as a courtesy phone call which was pleasant. This does not only show dedication by this staff member, but shows Enthusiasm and Passion for Excellence which in our books is over and beyond a 10

Best Move - to be covered by Discovery Insure with this level of service.

WELL DONE NATASJA ON EXCELLENT SERVICE RECEIVED :)