Discovery Insure Branch : Sandton Person Responsible : Kelebogile Dube Department :Claims

Excellent customer service from Kelebogile Dube. As qualified Service Quality Manager for a Call centre I do know what is required to deliver excellent service and what is important to customers. Kelebogile Dube exceeded all my expectations. Every request was answered within a few minutes, she explained processes and procedures to me in a clear and friendly manner. Without me asking she followed up on the status of my claim and sent the confirmations to me. What a gem for you to have as an employee, I sincerely hope you appreciate and reward her accordingly!