DISCOVERY INSURE - BEWARE!! - SERVICE NON-EXISTANT!

Absolutely pathetic service, and in top of that the absolute arrogance of your operators! Unbelievable!!!!!

I joined discovery insure from 25 October 2020. The first time I went to tiger wheel and tyre for the sensor to be connected to my phone and fitted to my car, the sensor did not connect to my phone. We logged a call and was told that my phone is compatible, but that there was an issue on discovery insure side. This was fixed and the sensor connection was done the following day.

All worked fine until about a week ago when I started experiencing issues with my phone not connecting to the sensor to record trip data for maximum benefits from the scheme.

This morning I received a text, not even a phone call, that notified me they are unable to track my trips and for this reason I can't enjoy the full benefit. Trying to resolve the matter, I made use of my own airtime to call them and after 10mins on the first call my airtime ran out. I waited 10mins to see if they would be so kind as to give me a call back to solve the issue, but as I should've known - Discovery insure does not care and no one attempted to call me back.

I called back again using my own airtime (which I now had to buy more of). The lady who answered the phone took my details and then looked at my profile, telling me that my phone is now all of a sudden incompatible for me to enjoy the full benefit which I am paying for after 1 month and 2 not so pocket-friendly payments. If this was said to me at the start, I would most certainly NOT have joined Discovery Insure. I asked the lady to log a call to sort this out, but she simply refused saying that my phone is not compatible (funny that - It worked perfectly fine for quite some time). I then asked her to put me through to her manager which she also simply refused to do.

Be careful before you agree to something over the telephone.

**** Poor Service! No other words for that. Pull up your socks Discovery Insure!!!