Discovery insure bad service! Rather go with Outsurance, more pricey but much better turnaround times!!!

On 26th January I put in a claim for my cellphone, I received auto response message that I will be contacted within 48 working hours and was appointed an advisor. I waited and was never contacted. I received a call the 30th from an assessor to collect the phone, and I informed him to come collect the 01st Feb. I phoned Discovery again the 03rd Feb for an update, they told they still waiting on assesor report and the phoned went off. That was the first time I spoke to an agent and even when the phone went off, they did not try to contact me. Very bad service, more talk than walking the walk!