DB
Dipika B
1 reviews | Active since Aug 2010
15 Jun 2021, 11:42
discovery insure, bad service on claims
I was in a car accident and following this, i have had a cellphone claim logged on Mon, 31 May 2021. the supplier took a week to collect my phone, and now a week later, i have no news of my phone, 2 weeks to repair a phone is ridiculous. discovery insures assistance is a bit sucky compared to my past insurance companies... really questioning if the vitality benefits is worth the poor customer service.
Helpful (0)
Replies (6)0
Replies (6)DB
Dipika B's updateReviewer Update
15 Jun 2021, 15:25This is not true.
I emailed the representative over 4x and she says she did not receive it. She even called me on Thurs.
My phone is with the supplier, and the supplier picked up my phone last Thursday with no avail.
I have no idea why my claims are on hold when they with suppliers.
something is definitely wrong in your processes internally. i can share all emails and follow ups.
I emailed the representative over 4x and she says she did not receive it. She even called me on Thurs.
My phone is with the supplier, and the supplier picked up my phone last Thursday with no avail.
I have no idea why my claims are on hold when they with suppliers.
something is definitely wrong in your processes internally. i can share all emails and follow ups.
DB
Dipika B's update15 Jun 2021, 15:25
Reviewer Update
This is not true.
I emailed the representative over 4x and she says she did not receive it. She even called me on Thurs.
My phone is with the supplier, and the supplier picked up my phone last Thursday with no avail.
I have no idea why my claims are on hold when they with suppliers.
something is definitely wrong in your processes internally. i can share all emails and follow ups.
I emailed the representative over 4x and she says she did not receive it. She even called me on Thurs.
My phone is with the supplier, and the supplier picked up my phone last Thursday with no avail.
I have no idea why my claims are on hold when they with suppliers.
something is definitely wrong in your processes internally. i can share all emails and follow ups.
DB
Dipika B's updateReviewer Update
15 Jun 2021, 15:25I also called discovery the day the claim was on hold and they did not bother.
DB
Dipika B's update15 Jun 2021, 15:25
Reviewer Update
I also called discovery the day the claim was on hold and they did not bother.
DB
Dipika B's updateReviewer Update
15 Jun 2021, 15:25i also wrote a FB complaint of this and no avail.
DB
Dipika B's update15 Jun 2021, 15:25
Reviewer Update
i also wrote a FB complaint of this and no avail.
DB
Dipika B's updateReviewer Update
15 Jun 2021, 17:06Please send me an email address to share proof of my follow ups and a request for call back.
DB
Dipika B's update15 Jun 2021, 17:06
Reviewer Update
Please send me an email address to share proof of my follow ups and a request for call back.
DB
Dipika B's updateReviewer Update
18 Jun 2021, 17:37Hi
I have been engaging with the Service Provider.
They have not provided bank details to pay them.
I have been engaging with the Service Provider.
They have not provided bank details to pay them.
DB
Dipika B's update18 Jun 2021, 17:37
Reviewer Update
Hi
I have been engaging with the Service Provider.
They have not provided bank details to pay them.
I have been engaging with the Service Provider.
They have not provided bank details to pay them.
DB
Dipika B's updateReviewer Update
21 Jun 2021, 09:48Hi
with the poor service, supplier not getting back on excess and phone for 3 days I have had it with discovery insure.
i have found a new insurer and will be cancelling my policy from 30 June 2021. It is chalk and cheese how my brother in the same accident had his claims handled vs discovery (sorted out 3 days later vs me going on week 3-4.
with the poor service, supplier not getting back on excess and phone for 3 days I have had it with discovery insure.
i have found a new insurer and will be cancelling my policy from 30 June 2021. It is chalk and cheese how my brother in the same accident had his claims handled vs discovery (sorted out 3 days later vs me going on week 3-4.
DB
Dipika B's update21 Jun 2021, 09:48
Reviewer Update
Hi
with the poor service, supplier not getting back on excess and phone for 3 days I have had it with discovery insure.
i have found a new insurer and will be cancelling my policy from 30 June 2021. It is chalk and cheese how my brother in the same accident had his claims handled vs discovery (sorted out 3 days later vs me going on week 3-4.
with the poor service, supplier not getting back on excess and phone for 3 days I have had it with discovery insure.
i have found a new insurer and will be cancelling my policy from 30 June 2021. It is chalk and cheese how my brother in the same accident had his claims handled vs discovery (sorted out 3 days later vs me going on week 3-4.