Discovery Insure bad service

I had an accident on the 29th October 2023, the claim was evaluated by their claims assessor and finalized and a schedule was sent as to what the payment and settlement of the claim was authorized . The outstanding payment to the financial institution was supposed to be settled in 7 days as per settlement letter. To date no response from Discovery insure and it is now the 27th November 2023 a month later. The poor broker linked to Discovery is bearing the brunt of my frustration which is not fair.