Discovery Insure bad client service and complaints emails not working

I am so disappointed in Discovery Insurance. I was in a car accident that was not my fault. First of all, they made me pay the excess, and on their website they say if its not your fault, you don't have to pay the excess. After I asked may times and after I send a mail that they are false advertising, then someone phoned me and told me I qualify for this feature. At least I received my money back. The car went in for repairs and after the panel beaters fixed my car, there was still damage to the car. I immediately noticed it and asked the panel beaters why they did not fix it, so they said they are only authorized to fix the door, but they will log the info to Discovery. This was in August. They never phoned me, I had to phone, and after calling and fighting with them each day and asking eventually after a month they told me they agree to fix it and that someone will call me for the car booking at the panel beaters. I am still waiting another month later. I have send an email to claims and complaints twice and no feedback received other than the system email telling me that i will be contacted within 48 hours.