Discovery Insure - Bad and Incorrect Service

I had lighting damage to a few items within my house. It was gate motor, electrical fence, energizer and CCTV monitor. Security related items. So I contacted Discovery Insure emergency contact number. Two weeks later, discovery only got contractor's out to assist. They did not do an adequate job and we are still in a bad situation even after following up with discovery on email advising them of the issue with no response to date. Basically:

1. The gate motor has been resolved. 2. The energizer was replaced with a lower specification energizer and not the same model we had installed. We would like this energizer replaced with the same manufacturer and specification. They are still available - we cannot accept a different specification. 3. The computer monitor - I advised the contractor that I just require a monitor that is the same size 22 inch and must have HDMI to connect to our CCTV like before. The contractor provided us with a much smaller dell with a Dell specific non-standard HDMI that cannot connect to our CCTV system. We cannot accept this and require a suitable replacement monitor.

It's been over three weeks since our damaged contents and we are still not resolved. Please can you assist and provide urgent assistance and resolution to this matter.

This is now hyper urgent!.