Discovery Insure Bad and delayed services

*** SHEKHAR GADDAM

Firstly, please note that the Annual Multipoint check was done on my car and report was submitted to Discovery by TWT Tygervalley on 10 October 2019(just 2 months before accident). There is a comment for "Visible damages" which was passed in the annual multipoing check report. If there were any visible damages at the time of annual multipoint check, TWT could have mentioned them on their report to Discovery but they didn't mention any visible damages on their report becasue they could not find any visible damages.

Unfortunately, I was in an accident on 20 December 2019 and my car was towed to Discovery repair station in Bellville immediately after the accident and it was standing there until 08 January 2020 before it was sent to CMC Auto Panel, Brackenfell for reparing. So the car was standing with Discovery/assessor for almost 3 weeks before it was sent to CMC Auto panel.

I went to CMC Auto Panel on 09 January 2020 to have a look at my vehicle. I then noticed that some of the damages were marked as previous damages by aseessor but they were not previous damages which can be seen in Annual Multipoint check report which was submitted to Discovery by TWT Tygervalley on 10 October 2019.

I called and emailed Discovery(Ushen Ajoda - who was assigned to assist with my claim) several times regarding this additional damages but I couldn't get hold of Ushen. He doesn't respond to emails and whenever I call him on his direct number, someone else will pickup the call and say that Ushen is unavailable. Moreover he has provided me with wrong information and caused delays.

I called Discovery again on 21 January 2020. Ushen Ajodha was unavailable this time as well. I then spoke to "Lindiwe Maruma" and she immediatley sent an email to assessor to assess the additonal damages and assessor reached out to CMC Auto Panel on 22 January 2020 and assessed the vehcile and provided below update.

"Tiger wheel and tyre does not look at these minor scratches and chips when doing these inspections thus they will not note these damages on their reports."

But my dispute is that the damages are clearly visible and if they were previous damages TWT Tygervalley could have picked them at annual multipoint check. I suspect those damages could have happened at the time of accident or at the time towing or when vehcile was standing with you for almost 3 weeks from 20 December 2019 to 08 January 2020.

I had also sent Ushen the video footage of accident. In that video footage, you can see that bike drove into front right door and driver jumped and felt on road through back bumper of my car. That damage(dent and crack) on back bumper could have happened at that time as well.

I want you to authorize and repair these damages as they were not previous damages and might have happened on days between accident and sending vehcile to CMC Auto Panel.

If you can't repair these additional damages, I want you to prove that those damages were not happened at the time of accident or at the time of towing or when vehcile was standing with you for 3 weeks before sent to CMC for repair.

Please also note that I have medical aid, Life Insurance, Car and Home insurance with Discovery and I had so much good impression on Discovery before this claim.

I will never advise anyone to join discovery because of unprofessional staff and also damaged my car and didn't want to fix it.

It's been more than a month and the repairs are not completed yet because of all these delays.

I will have to return a car on 30 January 2020 and won't be having a car to drive thereafter and can't go to office.