Discovery Insure

We logged a claim on our Discovery Insure policy for our microwave (covered under household items) that gave up the battle after 18 years of use on 7 January 2023. All of a sudden a couple days later we received an email from "Discovery service" stating that the Lenovo laptop and the prescription glasses which are specified items on our policy have been removed due to the claim, date of loss 2 January 2023. Upon querying who gave the instruction we were forwarded an email sent to the service department by Letsego, we took this futher as we wanted to know who logged the claim for these 2 items . We then get a call from Letsego at Discovery saying "oh we are so sorry this claim is actually for another client who has the exact same items on their policy" - what a load of crock - I am pretty sure this was an attempt at *****! Now today we are informed that the microwave claim has been rejected as it is broken due to ware and tare and not due to accidentle damage - *** are we paying insurnace for if we can't claim for an items breaking due to ware and tare? Is this not the whole reason for having insurance? We spend R5K per month on insurance at Discovery, they WILL be loosing our business due to this, just a pity we won't be able to move our medical aid as well!