Discovery Insure, AVIS Service vs. VDS Autobody

Claim no, ***

I had an accident on the 20th Sep which today has been finalised today 22 Oct. Happy and relieved that I'm getting my car back.

This road had been difficult to say the least. I was more than patient.

Had to drive my car for over a week damaged before it was booked in for repairs. I understood panelbeaters are busy.

Was trying to have Avis deliver a rental by 8am at the panelbeaters - as I was there just after 7am booking my car in. They only arrived AFTER 9am.

Today, the repairers notified me that my car was ready for collection.

The SERVICE from VDS as been excellent - having been kept informed and contacted when they said they would.

I PHONED my insurance to let them know. Only to be told that I have to phone Avis myself. Thank you Aubrey (Discovery Insure) you were VERY helpful :( My only contact with DISCOVERY INSURE was registering the claim and sending Kilebone what she needed. She also arranged the rental, which was another headache as mentioned earlier!

I have never experienced anything like it - this is part of DISCOVERY INSURE service - having car rental!

As a customer I should only make 1 phone call. TO MY INSURER!

In fact YOU should be letting ME know that my car was ready and that AVIS would be meeting me at the repairers to collect their vehicle!!

I will be taking photos of the rental - so that I would not be charged for anything extra - as I WONT be WAITING for the AVIS driver.

Thank you Joe from VDS - I will be seeing you soon.