Discovery Insure Assessors Stole My Devices and Discovery Is Doing Nothing

I am absolutely disgusted and disappointed by the service I have received from Discovery Insure. On 6 October 2025, Discovery Insure sent their appointed assessors to collect my damaged iPad and my mother’s iPhone 12 as part of our insurance claim. These assessors came directly from Discovery, meaning they were trusted representatives of the company. However, it is now 17 October, and I have received no update, no reimbur*****t, and no repaired devices. After following up repeatedly, I was told that the assessors are now “unreachable” and that Discovery cannot locate the devices. This is completely unacceptable. These individuals were sent to my home by Discovery, and now the company is suggesting that they may have ****** the devices. What’s even worse is that Discovery is placing the burden on me, the client, to wait for their internal “investigation” or a potential police case before they will consider reimbursing or replacing the devices. This is grossly unfair. The theft occurred under Discovery’s care, and as their client, I should not be punished or forced to wait for weeks (or months) because of their own negligence and lack of control over their appointed assessors. As a 19-year-old female, I also feel extremely unsafe and violated knowing that Discovery sent unknown men to my house, who have now disappeared and are untraceable. Anything could have happened that day, and yet Discovery has shown no urgency or accountability for this serious breach of trust and safety. I rely on my iPad daily for my schoolwork, and my mother has been without her phone for weeks. Instead of prioritising their customers, Discovery seems to be protecting the individuals who stole from them.

This entire experience has been a nightmare, and I will continue escalating this matter to social media, the Ombudsman for Short-Term Insurance, and legal channels if Discovery fails to resolve this urgently. Discovery Insure, this is completely unacceptable. Take responsibility.