DISCOVERY INSURE ARE USELESS AND ***********!!!

I pay my monthly premiums by EFT BEFORE the due date of the 1st of every month and my September 2026 premium I paid on 25/08/2026. This morning I received an email from Discovery Insure telling me that my policy stood a risk of being suspended, due to non-payment of premiums. I then sent an email to Discovery Insure complaints department and also sent them a private message on their social media. I then received a call from Prince who told me that I was R0.03 short on my premium, which in fact, I was not. I paid the same amount from April 2026 when my insurance premium was increased.

Even if I was R0.03 short on my premium payment (WHICH I WAS NOT), why did I then receive an email telling me that my policy would be suspended due to non-payment? Why could Discovery Insure not just advise me that I was short paid and to request that extra be paid in the next premium payment? R0.03. REALLY DISCOVERY INSURE!!!

I then received my updated policy document from Discovery Insure proving that the amount I paid was the correct amount. Are Discovery Insure really so useless and *********** that you don't check these things before sending this sort of communication to their customers?