Discovery Insure are so useless it astounds me.

So useless, my mind has been blown. An all new lifetime low of incompetency and big corporate apathy just experienced. I had been insured for several years with Discovery Insure (I am still a medical aid client too). I am buying a new car for my wife (overseas where she lives) and the new insurance company wanted a proof of cover, so when I asked discovery a while back they very quickly and efficiently delivered me one in the forms of a claim letter record, Great! Not so it turns out.

The claims record only states my initials and surname and not my wife's name at all though she was the primary driver. After calling Discovery today to ask if I could please get two full names added to the existing letter, I was sent from pillar to post, spent over 45 minutes on 4 different calls and by the end of it, I had maxed out my cellular phone contract because I am currently overseas with her too before returning to SA where I work. The call cost me over 400 rand, I still dont have the letter, and the agent (who I warned i might be cut off and could she please call me back if I did having given her my international number) never got back to be when we were inevitably disconnected.

So in summary, couldn't get the request right, wasted my time, wasted my money, treat me like a number and never get back to me. All in all a shocking useless show when all i needed was 4 words (two full names) written onto an existing piece of paper they had provided me.