Discovery Insure are ****** and bullies

Discovery Insure just lost the Discovery Group a client who has had numerous products over the years.

I made a 3rd party claim against a client of theirs. The client drove into me and was honest enough to tell them there is nothing I could have done to avoid her veering into my lane in a car park.

Firstly I lodged the claim according to the their processes which stipulated 20 business days to an assessment. They missed that SLA of their own by a long shot. I constantly had to call in and email - where most of the time I get no responses.

I lodged a complaint on their complaint mechanism - I got an automated reply but no one bothered to contact me. I have those ref numbers which means nothing actually.

When eventually they decide to finalise their assessment, past their own SLA they make a legal determination that I am partly to blame and they I need to bear costs. This after their client informed me that there was nothing I could do to avoid the accident when she veered into my lane.

They hide behind false legal determinations by their legal administrators and then make claims that I can only dispute by appointing a legal representative to dispute in court. Knowing full well the normal guy on the street will be bul**** to walk away.

Guys - Discovery Insure are ****** and weasels and it's no use I rant, I will be cancelling medical aid, and my digital banking account. It's a small drop in the ocean but the most I can do. They are disgusting.