RM
Rozanne Morkel-Mong

1 reviews | Active since Aug 2019

13 Aug 2019, 11:02

Discovery insure - appalling service

Discovery Insure updated their App in November 2018 and ever since then my App has not been working. Which means I have been missing out on all my rewards that I suppose to receive. I have made numerous calls to their call center and they admin my App is not working and I am suppose to get my rewards, but still nothing is done.

There is also no email address or other method of contacting them except through the call center. Appalling service. Would never recommend them to anyone.

0
Replies (1)
Discovery Insure
Discovery Insure's reply13 Aug 2019, 13:05
Official
Good day Rozanne 

Thank you for raising your concerns.

The matter has been recognized and taken up with the relevant team and are investigating.

A resolution is being sought.

Regards
Discovery Insure