Discovery Insure appalling service

<p>After writing a review about Discovery Insure's appalling disregard for their clients, I finally received authorization for the vehicle to be taken into a body repairer, after forty-three days.</p> <p>Even though my insurance covers a hire vehicle, I had to phone Discovery to request that they make a hired vehicle available to me. This should have been an automatic service on their part.</p> <p>I received a pre-hire form from Avis which I had queries with regarding having to insure the vehicle myself and being liable for the excess in the event of an accident. </p> <p>I queried this, amongst other queries with Discovery Service who advised me to contact ********** Two days later, including a follow up email and no response. My vehicle is booked for Monday and as at 18:15 on Friday, no reponse from Discovery.</p> <p>Another irritating factor with Discovery Insure is that one has to deal with staff who are not clued up on the whole spectrum of the Insurance Company, with the result, for every query one has to contact a different "advisor". "Advisor" is a joke right?</p> <p>My advice to anyone out there looking for an insurer, insure through a reputable Insurance broker. Someone who you can talk to face to face if necessary. Someone who can call on you in person when in need. Someone whose neck you can wring when the occasion calls for it.</p> <p>Insuring over the phone in a no no.</p> <p>They claim to save their clients money by cutting out the middle man. Don't you believe it. The tele-sales staff still has to be paid a salary, plus they earn commission. There really is no saving, but a humungous amount of aggravation when you do have a claim. </p> <p> </p>