Discovery insure app not giving plays for months

I dont even know what to do to solve this issue with Discovery insure anymore. It took months to get proper assistance from them to sort out my app so that I can start earning Vitality rewards and plays. I even went to their offices as they were just not responsive to my emails and phone calls. The app then worked for a few weeks and then stopped working again. I have reported this issue on my app and via email with NO response from Discovery. This is beyond frustrating as I am not getting the rewards that I should be getting. Please fix this immediately and reimburse me my plays and discovery miles that I have not received for months now. I am not paying for nothing.