Discovery Insure - Apologies followed by no action - and I am out of pocket and without a TV

So after receiving several calls, from Discovery Retentions and from the non motor Claims Consultant, Dustin Africa, I was served with a multitude of apologies, and a promise of the repudiation letter to be sent. It is another three weeks down since the last correspondence from Discovery, and another tiring attempt to retrieve my TV from the Discovery Appointed service provider. Last written correspondence from Dustin stated the following:

Good day Mr. De Villiers

I trust all is well.

Kindly find the attached rejection letter that is encrypted with your I.D number. Please note that we will be arranging that the television is returned as soon as possible.

Regards

Now please keep in mind that I made it very clear on call recordings and my written correspondence that it is my intention to not only appeal the repudiation, but to take Discovery Insure to the Ombudsman for short term insurance.

My TV at the time of collection - 17 October by ROC (Repair on Call) was taken in for a quick assessment and has since not been returned - I have asked ROC to send my TV back, getting quite heated on some of the calls, only to be told that I need to wait for Discovery to issue the next steps??

Where apologies are concerned, it makes no sense if you are still not going to act with any form of integrity to conclude the matter, and quite frankly, an apology is no longer good enough.

This is disgraceful service Discovery Insure, there is no follow up, no respect, and I am left at a loss for word, because as always, there are lots of calls to market more to me, but nothing to fix the services I am having challenges with, where I already pay extensive monthly premiums.

What more do I need to do? My initial complaint was logged on HelloPeter on the 13th of November