DISCOVERY INSURE - APATHY TO MY PLIGHT!

After 3 weeks of calls , my issue apparently having been escalated, I still have not had a single call in response to my issue. I have spoken to four different people ( the third was definitely not a "s****ed consultant" as they like to call them - after nearly 35minutes of holding I was no closer to any solution from him and he then just put me back to the switchboard to start again)!Unfortunately the Quality Motor Assessor I dealt with previously of course no longer works for Discovery!My son's car was damaged in a hit & run last year and after two panel beaters' attempts at fixing we have the same issue again with the paint work bubbling etc. Someone needs to hear the client , email any progress and make contact with the client ! We pay dearly for insurance and I am not impressed with the outcome here. Hopefully after my 4th attempt to ask for assistance today (telephonically) I will be helped - otherwise another insurer it will be :(