Discovery Insure and their contractors - disgusting service

On the morning of the 13th of June a water pipe burst in the ceiling of my home. I logged a claim that same morning. It is the 22nd today and Discovery Insure is very quiet and their contractors still have not arrived to repair the pipe. 9 days without water in the house and counting. Cannot call the call center, the calls are not answered. Twitter drew initial response, but nothing after that. The manager who was going to phone me back still have not phoned me back. The service provided by Discovery Insure and their contractors is disgusting.