Discovery insure and the no service delivery mandate

I've had an unfortunate accident recently abd had to contact Discovery claims to assist with a service provider.

I contacted Thami Zulu on the 6th. He requested a diagnostic report which I sent same day. He then asked for a quote abd I requested assistance with a service provider as the workshops want the confirmation from the insurer to do quote.

I sent a follow up on the 14th of January. I sent another query on the WhatsApp line and was told they Will email the consultant to contact me. We now nearing end January. No calls . No emails

They take your premium in time but do not expect service after that. It is emotionally exhausting