Discovery Insure and medical aid

I actually cancelled my car insurance today, the guy I dealt with didn’t speak clearly, he kept mumbling important information which I kept saying please repeat because I couldn’t hear him, I do understand that the insurance would ask many questions about why I’m canceling but I would have really appreciated being told ok after I requested a cancellation, I don’t feel that I should have had to elaborate anymore on why I’m cancelling, other than my car is being sold. I also have been trying to contact discovery on multiple occasions regarding medical aid and they’ve haven’t been helpful at all, unlike years prior, I’ve had no issues with them until now.