Discovery Insure...and its inconsistent service

<p>Ref ********** 341</p> <p> </p> <p> 1. Last year Discovery booked my phone, Samsung S4, for repairs by its service provider but they lost it. As a result Discovery paid its service provider but for a lost phone and also paid me the total amount of R7500 - max cover - for the same phone lost by Its service provider. And both claims were recorded as claims and remained in my profile and this led to a significant increase in my premium. But this was sorted upon complaining via Hellopeter. </p> <p> </p> <p>Amd I am here again.</p> <p> </p> <p>2. I then bought another phone, different brand as Samsung was already discontinued but never insure it as Discovery was still continuing to insure my cellphone and was never adviseed to do so.. I unfortunately lost a phone and today I claimed for a lost phone, but was told that I could only claim for the Samsung S4 as it was the one insure, not the replacement and the next story was that Discovery was supposed to have cancelled my cellphone insure immediately after the service provider lost my phone was paid out, and as a result I'm gonna be refunded the premiums paid for since the claim was settled... to date. Oh, this is suprising because I understand to have Computing equipment and mobile communication devices cover but can claim because it is not a Samsung S4 I am claim cover I am claiming against .</p> <p> </p> <p>3. It didn't end there, Within a few minutes after talking to the consultant I received an updated plan, with Computing equipment and mobile communication devices cover removed. But the good news is that the total insurance premium has dropped by about R1000. Thank you for this... but please do me a favor and revert back to my residential of Gauteng...as discussed on 6 January 2017</p> <p> </p> <p>4. I also queried about R109 000 cover under my second car and was told it was for extras...when I asked how it was estimated the consult just said it was supposed to have been itemized and I might have been underinsured or over insured for this item.</p> <p> </p> <p>What has no one requested me to update these details as Refer to in point 2 aand 4 as my plan has been amended at least 3 times since the lost of my S4 in 2016 but all these times, with the detailed review Having done on 06 Jan 2017 due to relocation.</p> <p> </p> <p>PLEASE HELP URGENTLY!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>