RM
Riaan M

1 reviews | Active since Oct 2017

26 Mar 2023, 22:55

Discovery Insure and Iphone - Warning, read this before you enroll!!!!

I bought an iphone using the vitality scheme. Ypu basically have to spend money wisely, exercise regularly and drive well using discovery insure. I have control over both the exercise and money but this vitality drive is terrible. Here are my problems please make sure you understand the following before you sign up for this:

1.) If you are a passenger in your own vehicle, in my instance my wife sometimes drive I get penalised for bad driving even if I mark myself on the app as passenger.

2.) If someone borrows my car I get uncovered trips because my phone is not in the car and lose all my points.

3.) The system randomly logs uncovered trips and deducts 3 points even if my phone is with me. Random. Out of my control. Gatvol.

4.) if I use my cellphone even if I pull over I get penalised for phone use. I use my phone for navigation as many other people do but now I cannot do this any longer.

5.) The kids takr my phone during a trip to play music or my wif answers my calls for me. Again. Points deducted for phone usage.

With the iphone benefit if you miss your goal you pay for it. Discovery you ar missing the point with Vitality Drive!!!! If i speed or harsh brake or drive bad sure then deduct points but the rest is impractical and unfair. I have complained and sent emails but no one can assist.

Please think twice before signing up for this benefit as this is a scheme to make you pay for your own phone in the end….and it will end up costing you way more because they charge you interest on the loan which is another storey all together!!

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Replies (3)
RM
Riaan M's update01 Apr 2023, 21:18
Reviewer Update
You are still deducting points for uncovered trips although I have no incidents. Majority of my points lost. One day you gave me 15/25 yet I only lost 3 points to uncovered trips. Seems like loadshedding and poor reception is a problem but it is so random I cannot figure out what the problem is. Please respond and take this serious. I will be heading to the news or social media if you don't assist. I have tried support emails to no avail. I really don't know what to do other than escalating to social media.
RM
Riaan M's update03 Apr 2023, 22:30
Reviewer Update
No response Discovery. I can no longer achieve my drive goal this week. So disappointed with what was once a great product.
RM
Riaan M's update03 Apr 2023, 22:34
Reviewer Update
I pay a bit extra premium to insure with discovery for the benefit of gaining miles etc. but please dont phone me and ask me why I moved away from discovery insure. Already cancelled my wife's life policy with Discovery and moved to Bright Rock.